Terms of service


The General Conditions of Sale referred to below regulate the sale of Pastificio Chelucci srl products made through the website www.pastificiochelucci.it. These General Conditions of Sale are an integral part of any proposal, purchase order and purchase order confirmation of the products marketed by Pastificio Chelucci srl in force on the date of the relative order. The General Conditions of Sale referred to below are to be understood as referring only and exclusively to the direct sale to consumers of the products of Pastificio Chelucci srl.



All sales contracts will be concluded exclusively with the consumer's access to the website www.pastificiochelucci.it, using remote communication technology through the Internet.

Purchase orders sent to Pastificio Chelucci srl must be exactly completed in all their parts and must contain all the elements necessary for the exact identification of the products ordered from all those included in the catalog, which can be consulted on the website www.pastificiochelucci.it , the consumer and the place of delivery.

The purchase order sent to Pastificio Chelucci srl is to be understood as a contractual proposal of the consumer expressed through electronic means.

The order confirmation by Pastificio Chelucci srl sent to the consumer to the e-mail address indicated by him, will have the value of confirming the order data and acceptance of the contractual proposal.

The contract will be considered concluded and binding for both parties, when the purchase order confirmation will be sent to the consumer. Pastificio Chelucci srl reserves the right not to accept orders that are incomplete or not properly completed.



Pastificio Chelucci srl will deliver the ordered products to the consumer through trusted couriers and / or shippers. Delivery will be made to the address specified when placing the order. The address indicated by the consumer for delivery may also be different from the customer's address.



The products will be delivered within 7 days from the day following that of transmission of the order, in accordance with the provisions of art. 6 of Legislative Decree no. 185/1999.

The consumer who wishes to change the delivery address of the goods after having placed the order, can request it directly by sending an e-mail to info@pastificiochelucci.it. The request will be accepted if Pastificio Chelucci srl has not already fulfilled the order.



The delivery costs of the purchased products are charged to the customer.

The delivery of the products will be subject to the payment, by the customer, of the relative price with the means chosen among those made available by Pastificio Chelucci srl and communicated in correspondence in the section of the website www.pastificiochelucci.it dedicated to e-commerce. .

Delivery terms and conditions other than those provided for in these General Conditions of Sale must be agreed in advance and accepted by Pastificio Chelucci srl in writing.



The sales prices of the products listed in the catalog on the website www.pastificiochelucci.it are expressed in Euros and are to be understood, unless otherwise specified, inclusive of VAT and all other taxes.

The prices of the products indicated on the site may be subject to changes. Each new price indication for each product will cancel and replace the previous price indications.

The prices applied will always and only those indicated on the site at the time of the purchase order by the customer.



Pastificio Chelucci srl assumes no responsibility for the use that the customer intends to make of the goods purchased. In the event of "defective" goods, the only charge to be borne by Pastificio Chelucci srl will be that of its replacement. Under no circumstances will Pastificio Chelucci srl be held responsible for the customer's loss of earnings.

Pastificio Chelucci srl assumes no responsibility for disservices attributable to force majeure of any nature and kind, in the event that it fails to execute the contract within the agreed time frame. Force majeure causes, by way of example but not limited to, the provisions of the Public Authority, the general or non-general strike of its employees or carriers which Pastificio Chelucci srl will make use of for the fulfillment of orders, as well as any other circumstance that is beyond its control.



Once the online purchase procedure has been completed, the customer is responsible for printing and storing these General Conditions of Sale.

The information contained in the General Conditions of Sale must be viewed and accepted by the customer before sending the purchase order, in order to fully satisfy the condition set out in Articles. 3 and 4 of Legislative Decree no. 185/1999.

Acceptance takes place by marking the appropriate space on the site. Failing this, the order cannot be executed.



The customer who wishes to cancel the order sent, can do so by formulating his request directly to the e-mail address info@pastificiochelucci.it: the request will be accepted if the order has not yet been processed.

Pursuant to art. 5 of Legislative Decree no. 185/1999, the customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract and to return any ordered products already delivered, without any penalty and without specifying the reason.

The right of withdrawal must be exercised by the customer, under penalty of forfeiture, by sending an email to info@pastificiochelucci.it no later than ten working days from receipt of the products.

If the withdrawal is made in compliance with the conditions indicated above, the amount paid for the products and the delivery costs is credited to the buyer of his choice by bank transfer to an account in his name;


The refund will be free and made as quickly as possible, and in any case within 30 days from the date on which Pastificio Chelucci srl becomes aware of the Customer's exercise of the right of withdrawal. The cost of transporting the goods in the return phase will be borne by the customer.

Returned products must be received by Pastificio Chelucci srl within 30 days from the delivery date.

Returned products must be returned intact, unused and in the original packaging. If unusable, the original box can be replaced with another of equivalent size and strength.

The only expenses charged to the customer for exercising the right of withdrawal will be the direct ones for returning the products to Pastificio Chelucci srl.



The customer who purchases from Pastificio Chelucci srl will have the right to return the purchased products and request the replacement of the goods in case of their possible damage during transport or breaking of the seals. This right must be exercised by the customer, under penalty of forfeiture, no later than two days from receipt of the package, by contacting Pastificio Chelucci srl directly.



Any dispute relating to the application, execution, interpretation and violation of the contract stipulated online by the Customer with Pastificio Chelucci srl, will be subject to Italian jurisdiction.

For any dispute between the parties in this regard, the Court of the place of residence or domicile of the Customer will be competent, if located in the Italian territory.

If the Customer's domicile or his residence should be within the Italian territory, the competent court will be that of execution of the contract.



The contracts stipulated online by the Customer with the Pastificio Chelucci srl will be governed by Italian law.

Although not expressly provided for here, the laws applicable to the relationships and cases provided for in the contract stipulated online by the Customer with Pastificio Chelucci srl will apply.

Pursuant to art. 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and expressly accept the aforementioned General Conditions of Sale of the Pastificio Chelucci srl.

For the communications provided for in the General Conditions of Sale, the Customer can contact the Pastificio Chelucci srl through the following contact details:


Tel +39 (0573) 42011

Email info@pastificiochelucci.it