Refund policy


The customer who wishes to cancel the order sent, can do so by formulating his request directly to the e-mail address the request will be accepted if the order has not yet been processed.

Pursuant to art. 5 of Legislative Decree no. 185/1999, the customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract and to return any ordered products already delivered, without any penalty and without specifying the reason.

The right of withdrawal must be exercised by the customer, under penalty of forfeiture, by sending an email to no later than ten working days from receipt of the products.

If the withdrawal is made in compliance with the conditions indicated above, the amount paid for the products and the delivery costs is credited to the buyer of his choice by bank transfer to an account in his name;


The refund will be free and made as quickly as possible, and in any case within 30 days from the date on which Pastificio Chelucci srl becomes aware of the Customer's exercise of the right of withdrawal. The cost of transporting the goods in the return phase will be borne by the customer.

Returned products must be received by Pastificio Chelucci srl within 30 days from the delivery date.

Returned products must be returned intact, unused and in the original packaging. If unusable, the original box can be replaced with another of equivalent size and strength.

The only expenses charged to the customer for exercising the right of withdrawal will be the direct ones for returning the products to Pastificio Chelucci srl.